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    qnwellness.com

Local Shipping (Singapore)


Courier Service


We deliver to any address within Singapore except for PO boxes, restricted zones- airport, offshore islands, Jurong Island, military bases, prisons, ports, construction sites.


Order Amount Less Than S$50* Order Amount More Than S$50*
Local Delivery (1-3 Working Days Delivery, 9am-6pm) S$3.99 incl GST FREE

*Order amount- after discounts have been applied.


If you have any special delivery requests, please provide details in the Notes column. We will do our best to meet them.


For any unsuccessful delivery, kindly contact our appointed logistic partner, J&T Express Singapore @T: (+65) 6916 3899       E: cs.sg@jtexpress.sg .


**Be reminded to quote your Tracking Number [reflected at Customer Notes.


Self-Collection


Self-collection is available for all orders made in Singapore. Please pick up your orders at 1 Sims Lane, #05-09 Singapore 387355, Mondays - Fridays (excluding Public Holiday), between 10am-6pm.


Delivery Request


Please leave any requests in the ‘Notes’ column during checkout so that all requests are highlighted to warehouse staff when packing the order. 
As we ship out parcels fast, requests sent via other channels (email, online contact form) might not reach the warehouse team on time before the parcel is sent out. 


Online Price and Good & Service Tax (GST)


Online prices listed include GST. Prevailing GST are inclusive in local orders delivered in Singapore only.


Local International Shipping


Shipping Country Amount Fixed Shipping Charge
Singapore <= SGD 50 SGD3.99
Singapore > SGD 50 FREE
Brunei <= SGD 180 SGD15
Brunei > SGD 180 FREE
China <= SGD 150 SGD12
China > SGD 150 FREE
Hong Kong <= SGD 150 SGD10
Hong Kong > SGD 150 FREE
India > SGD 180 SGD20
India <= SGD 180 SGD40
Indonesia <= SGD 180 SGD15
Indonesia > SGD 180 SGD10
Japan <= SGD 180 SGD15
Japan > SGD 180 FREE
Macau > SGD 150 FREE
Macau <= SGD 150 SGD10
Malaysia <= SGD 120 SGD9
Malaysia > SGD 120 FREE
PHP > SGD 180 FREE
PHP <= SGD 180 SGD20
South Korea <= SGD 180 SGD15
South Korea > SGD 180 FREE
Thailand > SGD 150 FREE
Thailand <= SGD 150 SGD12
TWN > SGD 180 FREE
TWN <= SGD 180 SGD15
VIET > SGD 180 FREE
VIET <= SGD 180 SGD15

Order Processing

Before 9am on a working day will be shipped out on the same day.
After 9am on a working day will be shipped out on the next working day.
Non-working day will be shipped out on the next working day.
Prevailing GST rate will be exempted for all overseas orders.


Order Tracking

When your order is shipped, you will receive a notification with complete information on tracking of delivery service and progress.


Shipping Restrictions

For all international orders, it is the responsibility of the overseas purchaser to ensure that the product can be lawfully imported into the destination country before order placement.  If the Regulatory/Customs in your country returns your order to us for any reason, we will refund the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us).


Duties and Taxes

There may be duties and taxes imposed on your overseaorder. As duties and taxes vary from country to country, they are not reflected in our prices. Please check with your local Customs Office for those charges, and any additional charges that may apply. Any custom fees or import duties imposed by recipient’s home country shall be borne by the recipient.


Shipping Charges and Destinations

Kindly refer to the respective shipping countries above for the delivery rates. Different delivery partners are engaged to ensure that all recipients enjoy the lowest shipping rates.


If a surcharge for shipment is incurred for international shipping to remote destination. (The "Remote " is defined as distant islands and highlands, a postal code, suburb or town that is difficult, inaccessible or infrequently served ), remote area surcharge will be paid by customer. QN Wellness will notify the customer if this surcharge applies.


All items may be subject to customs inspection which may require additional days.
Delivery time quoted is only an estimation.


Damages

Your order is considered fulfilled once we pass on the package to Logistic Partner. In the unlikely event that your order is lost, mis-directed, or damaged in transit, we will refer the issue to ourLogistic Partner. For damages, please provide a description of the damage, a photograph and delivery receipt to us.


If you have any other queries, please feel free to contact customer service at enquiry@qnwellness.com or fill in the contact form on our Contact Us page, we will attend to you expeditiously.


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